Welcome to Chanak Distributor ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of the personal and business data processed through our mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Chanak Distributor mobile application (the "App").
Please read this privacy policy carefully. By using the App, you consent to the data practices described in this policy.
1. Information We Collect
A. Information You Provide Directly
- Account & Authentication Information: Company ID, employee credentials, username, phone number, and user profile details provided during account setup and authentication.
- Order & Transaction Data: Primary and secondary order details, product selections, item quantities, fulfillment statuses, pricing, payment records, and customer information.
- Damage & Return Reports: Issue descriptions, damaged stock logs, severity levels, and media files (photos) uploaded to verify stock damage.
B. Information Collected Automatically
- Device & Usage Information: Device model, operating system version, unique device identifiers, network state, app performance logs, and error/crash diagnostics.
- Location Data: Fine and/or coarse location details (if permitted) used for route optimization, delivery validation, and field order verification.
- Camera & Storage Access: Access to camera and photo library specifically requested when you capture or upload photos of damaged stock or proof of delivery.
2. How We Use Your Information
We use the collected information for business and operational purposes, including to:
- Provide, operate, and maintain the Chanak Distributor App features.
- Process, track, and manage primary/secondary orders and catalog inventory.
- Facilitate real-time status updates and order fulfillment tracking.
- Generate analytics dashboards, sales trends, and performance reports.
- Verify stock damage and process return requests.
- Ensure multi-level enterprise security and prevent unauthorized access.
- Deliver in-app update notifications and operational alerts.
3. Permissions Requested by the App
To deliver complete functional experiences, Chanak Distributor requests the following device permissions:
- Camera: Required to take photos of damaged items and physical verification documents.
- Photo Library / Storage: Required to upload existing images from your device for damage reports or proof documentation.
- Location Services: Optional/Required based on configuration for validating order delivery locations and sales visit check-ins.
- Notifications: Used to send push notifications regarding order status updates, inventory changes, and system announcements.
4. Data Storage and Security
Your data is stored securely in encrypted cloud servers and local cached storage (for offline-first capabilities). Local cached data is synchronized with secure servers as soon as network connectivity is restored.
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal or business data to third parties. We may share information only in the following scenarios:
- Authorized Enterprise Administrators: Your account activity, orders, and reports are accessible to authorized managers and administrators of your organization.
- Service Providers: We may share data with vetted third-party infrastructure services (such as cloud hosting, analytics, and notification providers) that support app operations under strict confidentiality agreements.
- Legal Requirements: If required by law, regulation, subpoena, or legal process to protect rights, property, or safety.
6. Data Retention and Account Deletion
We retain your information for as long as your enterprise account remains active or as required to fulfill business, accounting, and legal obligations.
Users or enterprise organizations wishing to request data deletion, account deactivation, or removal of specific records may submit a request through their organization administrator.
7. Children's Privacy
Chanak Distributor is an enterprise business tool intended exclusively for professional business use by authorized personnel. The App is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect updates to our practices, legal requirements, or app features. Any changes will be updated on this page with a revised "Last Updated" date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact your organization administrator or account representative.
- Application: Chanak Distributor